Product Details
- Author: Jacqueline Whitmore
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- Binding: Hardcover
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- Dewey Decimal Number: 395.52
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- EAN: 9780312338091
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- ISBN: 0312338090
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- Label: St. Martin's Press
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- Manufacturer: St. Martin's Press
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- Number of Items: 1
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- Number of Pages: 192
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- Product Group: Book
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- Publication Date: 2005-07-01
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- Publisher: St. Martin's Press
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- Release Date: 2005-06-30
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- Studio: St. Martin's Press
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- Title: Business Class: Etiquette Essentials for Success at Work
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Avg Customer Rating: 
Product Description: Have you forgotten a person’s name two minutes after being introduced? Have you wondered which fork to use or how to discreetly pay the check while attending an important business dinner? Have you insulted an international client by mistake and didn’t realize it until it was too late? Making these types of errors can get in the way of getting ahead. However, these faux pas can be avoided by exercising a little bit of business etiquette.
Business etiquette is a powerful, practical, and profitable skill you can use when it most counts to get a job, keep a job, or succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable, and meaningful.
International etiquette expert Jacqueline Whitmore provides tips, tactics, and cautionary tales—gleaned from the experience of a multitude of successful CEOs and top managers—as well as information on how to:
· Be more polished and professional in the boardroom or at the dining table
· Master the art of mingling, networking, and remembering names
· Communicate effectively via technology
· Keep in touch, nurture professional relationships, and turn contacts into contracts
· Write effective thank-you notes and send the perfect business gift every time
· Be more “global-minded” and enhance international relationships
Business Class will teach you the nuances of treating colleagues, clients, and customers with courtesy and respect, which in turn will increase your visibility, credibility, and profitability.
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Customer Reviews
The best business etiquette book
I've read a lot of books on etiquette, and this is definetely the most "serious" one: filled with quotes from other books, well written and easy to read, this book makes you feel that business etiquette is made of simple but important rules. I suggest it as THE business etiquette book.
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Short but with some good tips
This book is fairly short (~150 pages) which makes it a quick way to brush up on etiquette. I found myself taking notes on some of the tips offered by the author which I'm sure I'll find useful. The book seems geared towards salespeople and small business owners, although others will find the information helpful as well.
The book covers the following topics:
First, and lasting, impressions
Small touches equal big business
Suit up for Success
Master you mingle-ability
Small talk savy and effective listening
Dining for Dollars; The art of the meal
Techo-etiquette: minding your manners in the electronic age
Going global: How to avoid an international incident
The power of positive thinking
There are some things that are common sense, although it doesn't hurt to remind us again. I found the tips on mingling and small talk helpful as those are not areas where I'm particularly skilled. The book also covers the classic "where to put your napkin" and "who pays for dinner out" bits of information that we sometimes forget.
Since the book is so short, I wouldn't call it a comprehensive guide to etiquette - (see "Etiquette Advantage in Business" by Peggy and Peter Post for an enormous guide to etiquette) Also, it doesn't contain as much "office etiquette" (for those of us who live in large cubicle spaces in huge corporations) as I'd hoped (see The Etiquette Edge: The Unspoken Rules for Business Success). Still, I think it's a good quick read and a good starting place for polishing your etiquette skills!
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AWESOME!!!! Get prep. for interviews!
I read this book two days before my internship interview and it was a tremendous help. This book allows you to really inspect and look at yourself with a different perspective. I would recommend this book to anyone who wants to become part of the business world. It is a "must have and a must read" type of book.
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A must-read
Ms Whitmore provides the little subleties that we do not think of anymore in our informal society. I purchased several copies for the people I manage.
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Good book
Some stuff is common sence, some stuff is to focused on women, I thought it was good.
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