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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
John R. DiJulius
AMACOM
AMACOM
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way . All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies...
List Price: $17.95
Our Price:
$4.98
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Call Centers For Dummies (For Dummies (Computer/Tech))
Ral Bergevin
For Dummies
For Dummies
A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers...
List Price: $24.99
Our Price:
$15.49
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Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser
Jagdish N. Sheth, Andrew Sobel
Free Press
Free Press
An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies...
List Price: $15.00
Our Price:
$3.24
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