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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Renee Evenson AMACOM AMACOM If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 offers an easy-to-implement approach for busy managers and trainers... List Price: $21.95 Our Price: $14.12	Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life Dennis Snow DC Press DC Press What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades it turns out there is plenty to learn. Dennis Snow s Lessons From the Mouse provides ten no-nonsense, practical... List Price: $19.95 Our Price: $10.49
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs Bill Price, David Jaffe Jossey-Bass Jossey-Bass In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed... List Price: $27.95 Our Price: $14.98	Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints John Arthur Ricketts IBM Press IBM Press “There is no doubt that this is a truly original and groundbreaking work in applying the Theory of Constraints. I run a services company and learned some things about the services business. Anyone involved in large services companies needs to... List Price: $29.99 Our Price: $18.47
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service John R. DiJulius AMACOM AMACOM Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way . All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies... List Price: $17.95 Our Price: $4.98	Call Centers For Dummies (For Dummies (Computer/Tech)) Ral Bergevin For Dummies For Dummies A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers... List Price: $24.99 Our Price: $15.49
The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series) Tim Templeton Berrett-Koehler Publishers Berrett-Koehler Publishers In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr.... List Price: $17.95 Our Price: $9.40	Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! Jeff Gee, Val Gee McGraw-Hill McGraw-Hill Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward,... List Price: $14.95 Our Price: $7.63
Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser Jagdish N. Sheth, Andrew Sobel Free Press Free Press An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies... List Price: $15.00 Our Price: $3.24

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