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Branded Customer Service: The New Competitive Edge Janelle Barlow, Paul Stewart Berrett-Koehler Publishers Berrett-Koehler Publishers Branded Customer Service breaks new ground with an assertion that brand equity is built not just through advertising and public relations, but also through the human exchange of customer service. Customer relations experts Janelle Barlow and Paul... List Price: $19.95 Our Price: $1.76	Managing Customer Relationships: A Strategic Framework Don Peppers, Martha Rogers Wiley Wiley In today’s competitive marketplace, customer relationship management is critical to a company’s profitability and long-term success. To become more customer focused, skilled managers, IT professionals and marketing executives must... List Price: $80.00 Our Price: $52.71
Customer Mania! It's Never Too Late to Build a Customer-Focused Company Ken Blanchard Free Press Free Press Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer... List Price: $19.95 Our Price: $2.44	The Relationship Edge: The Key to Strategic Influence and Selling Success Jerry Wiley Wiley Get the relationship edge The Relationship Edge shows you exactly how to build valuable business relationships with people you don't naturally connect with. It presents a straightforward, three-step process that is easy to apply to your... List Price: $19.95 Our Price: $10.87
Indispensable: How To Become The Company That Your Customers Can't Live Without Joe Calloway Wiley Wiley A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using... List Price: $27.95 Our Price: $5.99	The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services Paul Dunn, Ronald J. Baker Wiley Wiley Provides accountants in small and medium sized firms the tool to expand services beyond attest and compliance functions. Shows how to transition to other professional services that clients value. Provides a pro-forma business... List Price: $60.00 Our Price: $45.60
The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service Ed Horrell AMACOM AMACOM Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness. Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques... List Price: $23.00 Our Price: $2.55	Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers Bernd H. Schmitt, Bernd Schmitt Wiley Wiley In Customer Experience Management , renowned consultant and marketing thinker Bernd Schmitt follows up on his groundbreaking book Experiential Marketing by introducing a new and visionary approach to marketing called customer experience... List Price: $34.95 Our Price: $15.00
Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism (Microsoft Executive Leadership Series) Don Peppers, Martha Rogers Wiley Wiley Praise for Rules to Break & Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism "A fascinating, highly readable synthesis of business principles, technology, sociology and common sense, Rules to Break and Laws to Follow... List Price: $29.95 Our Price: $8.69	The Customer Comes Second: Put Your People First and Watch 'em Kick Butt Hal Rosenbluth, Diane Mcferrin Peters Collins Business Collins Business Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer... List Price: $26.95 Our Price: $14.28

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