Product Details
- Author: James Stroman, Kevin Wilson, Jennifer Wauson
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- Binding: Hardcover
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- Dewey Decimal Number: 651.3
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- EAN: 9780814409138
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- ISBN: 081440913X
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- Label: AMACOM
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- Manufacturer: AMACOM
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- Number of Items: 1
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- Number of Pages: 592
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- Product Group: Book
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- Publication Date: 2008-04-09
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- Publisher: AMACOM
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- Studio: AMACOM
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- Title: Administrative Assistant's and Secretary's Handbook
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Avg Customer Rating: 
Product Description: Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Written in a down-to-earth style, Administrative Assistants and Secretarys Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more. Comprehensive and completely up-to-date, this is the book every administrative professional should own.
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Customer Reviews
books from Amazon will improve your knowledge
The book is a perfect solution for administrative assistants mainly.
Do not hesitate to buy this product
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Good Reminder Handbook
This book was a good reminder of some things I learned, and it's good for those who want to learn more about administrative duties.
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Administrative Assistant's and Secretary's Handbook (Second Edition)
This book is spectacular. It is up to date on everything. It defined exactly what my role will be in a job, the methods of being a savvy assistant and the explanations of duties is detailed and easy to follow. I have vowed to have this book in my desk at every assignment I work at.
It's like the Administrative Assistant's Bible!
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Administrative Assistant & Secretary Handbook
Overall not bad. I ordered the book because I discovered general clerical tasks such as envelope & letter formats, answering phones, taking messages were not common knowledge to highschool graduates. This book gave our receptionist who had no office/clerical training good guidlines to follow. The computer section is outdated.
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Administrative Assistant's and Secretary's Handbook
We (group of secretary's)work in a school and let me tell you that this book has helped us to understand the importance of an assistant. How we are the leading role of our bosses, we need to be well informed about everything around us and our bosses so that business can run smoothly and not look bad when someone ask something and not have the correct answer. The book has become our inseparable partner, it helps us in everything we do.
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