Print Shop 20
Product is very good for cards of any kind. Gets too complex for the fast user. Does very good lables, both sending and return.
Worth the price of purchase.
JRV

Corrupted my files and customer service stinks!
Installed program and when re-booted, couldn't get into my computer at all. Called them and was told I would have to go to tech support on line. Told him I couldn't get on line or into my computer and he told me to go to a neighbor's or friend's house! I still wouldn't have been able to correct problem without being at my computer. Had to call Compaq tech support and it cost me $60.00 and 40 minutes to be walked through the fix.
I hate this piece of garbage and am really angry. Hate to see anyone else get taken.

Horrible product, even worse customer service
This product has ALOT of glitches. I have ran across 16 features which do not work within the product. One example is I am designing a Calendar for my synagogue. When following the direction on how to add Blank Pages, the help instructs you to select Insert (from the toolbar) , Pages, and in the Contents Field to select the Add Blank Pages Button. Well, the button is not there. It only allows you to add Default pages (which are preceding months in the year) or to copy a already created page. This is just one of the 16 examples. I have tried to phone the Company (which although not disclosed, they charge your long distance provider a "toll charge" which shows up on your phone bill), and although I have a receipt from two weeks ago, they claim that the product is no longer supported via phone or email. They referred me to an online web page, where I can search a Knowledge Base for all the products they manufacter. Print Shop 20 is not searchable in the Knowledgebase. I have also tried to email them several times with not ONE response. Another example - when you first open up your project, you cannot go to the next page or zoom in or out. You must first view the project in Print Preview and then when you close that window, it will give you the option to see all the pages.

This is a HORRIBLE PRODUCT, and I WOULD NOT RECOMMEND ANYONE TO UTILIZE OR PURCHASE. Since I purchased the product at Best Buy, they will not let me return it.

lame program
I had none of the reported loading problems [I run XP], my complaint is about the artwork and design programs.[1]There is no command to layer - "bring to front" or "send to back" - so you have to put things on your project in order [that is,if you decide that your text would look better on a colored background you have to start over]. [2] The supplied art work is the very poorest kind of clip art - just plain crappy looking - and hard to sort through. Why go to all the bother of making projects on the computer if they end up looking like they were made by a none-too-talented third-grader?

(2.5) User-friendly but with a caveat


This is the most cost-effective, user friendly program I have found for designing quick logos, letterheads and brochures, this latest version made more accessible because the extra disks are compacted into one. The program offers a great variety of images on every subject, with more available online (for an additional price). However, the greatest complaint is still unanswered...there is virtually no online help available when contacting Broderbund. If a program isn't backed up by online help, the user must consider this when buying the program in the first place. Of course, when I purchased The Printshop from a discount store, I had no idea of the difficulty in using online resources. On the other hand, the program is quite simple and self-explanatory, so there is little need for extra support.

There is an advanced drawing feature that I would like to learn, but the program help does little to guide me through the steps and I cannot navigate anything without some specific direction. Program designers don't seem to be aware of such elementary design flaws, assuming a base knowledge which may not exist. I bought a simple program because of my limited knowledge, expecting a certain degree of guidance through the basics. Broderbund's Printshop offers this assistance, but only to a very limited degree.

Whatever I have designed on my computer looks great on the screen, so this is a perfect program for anything that is directed toward screen resolution. This brings me to my second reservation, and it is considerable: when I have printed out the designs, the quality of print is pixilated and jagged, regardless of the fact that I adjust my printer to the highest resolution available, 4800 DPI. I have so far been unable to address this problem, which makes my designs virtually unusable in print. (Pixels per inch determine the quality of the print; the higher the number, the better the quality, but there does not seem to be any way, at least none that I have found, to fix this problem.) What Broderbund offers in simplicity is cancelled out by the printed quality.

I would be glad to reconsider my rating if anyone has suggestions for solving this rather critical design problem. I expect there are answers, but I certainly haven't found them via the Broderbund website. More customer support would be appreciated by anyone purchasing this product. Luan Gaines/2004.