Accessories

Lifesaver for me
For me the CatGenie is a lifesaver in so many ways. READ this if you want to keep your cats, save your back, your health, and help the earth, and in these times, your money. I am just a regular person who loves her cats. I know it sounds crazy that cat litter can cause back problems, but I pulled my back because of stupid heavy cat litter. I thought that I had to give up my three loves because I couldn't take care of their litter box.

I got the CatGenie because it makes sense. The people who invented this product really care. You can see it is high quality and a lot of thought and genius went into it. I did have some problems, which really had to do with how I changed the setup. (The actual setup is easy) I had an unusual situation. The service people could not have been more helpful and corrected my faux pas.

I have an early model and the CatGenie newsletter gives me news about upgrade parts that the company sends out for free.

The CatGenie doesn't use sand litter that doesn't biodegrade. Instead it uses a permanent litter substance that get washed and reused. So as they say: no litter dust to breathe, no litter odors to smell (I have allergies), no litter to buy, and best of all for me, no heavy litter to lug in and out. I can go on and on. I strongly recommend the CatGenie!

W. Orr, Livingston, TX

Great Idea, Disgusting Mess.
I purchased my Cat Genie in Feb 2008. It is now Nov 2008 and I'm fed up. The first week it started flashing an error and beeping. It didn't clean out the feces and thus cooked the feces and created a big bowl of feces slush in the bowl. After two hours on the phone and a whole lot more involvement than I wanted with the litter box, the problem was solved. The box occasionally failed in a similar manner and I had to smell cooked fecal matter for a few hours.

In June, the box began giving me an error and stopping mid-cycle. No matter what I did, I couldn't get it to stop starting mid-cycle and not complete its cycle. A few phone calls, a disgusting night of taking the box apart and trying to shoot water through the hose to clear a clog that apparently wasn't even there, I finally figured out that the arm and programming were broken. I wasn't able to get a return to Amazon, nor any real help from Cat Genie because I purchased it here. So I figured out how to manually scoop the feces and run the cycle to clean the urine and litter and dispose of the scooped feces. I've been doing that for months, but today, it failed to drain the water from the tub and I've had it. I called to get help from Cat Genie. They wanted to send me all kinds of replacement parts, but I've had it with taking the box apart and touching things I never wanted to touch (getting into grosser things than simply scooping litter). I told them I was extremely disappointed with the box and don't want any replacement parts. I'm just going to throw it away and purchase a litter box that won't leave my cats holding it for hours while I try to restore their potty. This is a great idea and a failure of a product. I hope you are one of the lucky ones whose box doesn't break. If you aren't, good luck getting knee deep in vomit-inducing situations and becoming a repair-person. I wish I'd never purchased this. Waste of $400.

WHAT A WASTE!!!!!!!!!!!!!
My husband ordered one of these machines and we rcvd it last week. I was less than thrilled but with 2 children under the age of 2 I decided to give it a chance. What a waste of money. The cleaning cycle lasts over a half hour and is loud. The sani solution which is pricey smells very strong like dollar store air freshener. oh and my upstairs bathroom gets at least 10degrees hotter when the thing is running. My cats have yet to look at the stupid thing. After reading other reviews and hearing about the clogging problems this has done it for me. This is going back after a week in my home. So not worth the $300 plus.

Great machine, Great support
I have owned my Cat Genie for a little over a year now. I definetly get use out if it for my 4 adult cats. We unplug it at night because it is in our master bath, and it can be a little loud while we are sleeping. Because we have more cats than it is designed for, and we don't let it run for atleast 8 hours a day, it does get clogged occasionally. However it's not too bad to clear it out. I can usually unclog it in about 15 minutes with a good cleaning. We have ours In our spare bathtub, so the dog can't get to it. Cleaning out the thing when it is clogged is as hard as removing the cover/processor, and turning on the shower to clean out the rest.

When we allow it to run 4 times a day, it never gets clogged. It's only when we let poo dry out all night and build up. When it scoops that much in the morning, the accumulated granules make the clog.

Customer Service is excellent. I have called them several times. When we moved it to our spare bathroom, there was not enough water pressure to run it off the toilet line. So they walked me through installing it from the sink line. I have broken the little T connector twice, probably using too much pressure with a monkey wrench. They overnighted me a new one both times for free. I honestly didn't expect to recieve it the very next day.

Great product, great company.

Love - Hate. Mostly love. Great Company!
I have read the previous reviews and agree with almost ALL of them basically, the good and the bad. I've had mine for about 9 months. I've experienced the poopy water that would not drain and the unbelievably annoying beeps. I've experienced the olfactory experience of blown-dry poop with hint of perfume on many occasions. (I automatically start my bathroom fan running when I start the CatGenie) That is quite unlike any other bodily experience I have even had. The poopy water experience at, say, 2 am, is quite life-changing too while your cats are pacing feverishly to use the unusable litter box. I have three cats and all of them adjusted to it perfectly. None of them is freaked out by the horrific noise it makes while churning and disposing of cat poop. In fact, they often like to watch it in action. One in particular loves lying on top of the domed-cover (tuxedo package) while it blow dries because it's so warm. During my first non-draining water experience I called Petnovation's toll free number in desperation. The young tech support fellow was as patient and kind as I was not. He walked me through one test after another until the problem was identified. In truth I had precipitated the problem by overfilling the bowl with the granules and the water sensor got dirty as a result. Mea culpa.

Since then things have been pretty good - the occasional need to clean the water sensor or remove a cat hair plug from the drain. I've learned to live with all of that for the sheer convenience of not having to lug 40 pound pails of cat litter in (and many more pounds of it used OUT)

But what impressed me most is the company! First their tech support was wonderful! And most recently they engineered an improved hopper system to reduce (eliminate) cat hair plugs and water sensor problems. But what is so amazing to me is that, no questions asked, they will send it to you for 1 cent plus $5 shipping (no shipping charge at all if you're ordering other supplies). It practically reinvents the process but at virtually no cost they send you the upgrade! Just log on to their website. Now THAT is loyalty to your customers! Cheers Petnovations!