Great product and company, solid engineering and detailed documentation
Have wasted money before buying plastic hose reels that look good in the store and appear to function. These barely lasted a year, and never survived a winter, even when brought into the garage. Forget about leaving them where they are exposed to the sun. I'e had this reel for about a month now and it is rock solid. I've got high quality heavy duty rubber hose on it and it handles it with no problem.
There was some work to put this together, BUT, it was very well packaged and the instructions were written by an english speaking person - (at least what was written). The step-by-step diagrams and attention to details made assembly a breeze. The quality of everything, including the follow-up with the shipping notice from the company was excellent.
I would buy another and recommend this to friends/family as the best hose reel I've had and used. Again, this hasn't gone through a winter, BUT, I believe this will last and be backed by the company. So far this experience reminds me of the one I've had with my Weber Gas Grill, I paid a premium price, but my Weber is 14 years old and going strong. I've had to replace a few items that wore out due to normal wear and tear, but Weber has been there to provide replacement parts. Think these guys will be there also.

Hose reel
Product is excellent quality. Fairly easy to assemble. Delivery was very fast (2 days). A little pricey but a product that will last for years.

I should have bought this from Amazon!
I saw this in a catalogue and, like everyone else who has had problems with the cheap plastic reels, this looked like a no-brainer. Unfortunately, I didn't think to come to Amazon, so I paid $199.95 plus shipping. Ugh. I've learned my lesson. My only complaint (so far, I haven't used it much as we've had so much rain) was not with the product but with the catalogue company. Nowhere in the catalogue, or on their website, does it say "assembly required". As it turned out it was easy to put together. I just wasn't expecting it so on receipt I was angry. I emailed the catalogue company and they said I should have asked their customer service department WHEN I ORDERED IT. Why would I think to do that when it did not state that it would need to be assembled?!? In future, when I find something in any catalogue, the first thing I will do is come to Amazon.

Best Hose Reel Cart Ever
We were looking for a rolling hose reel cart & everything available in the stores was either plastic or very large (if it was made of metal). This cart is small enough to not be an eyesore, but, large enough to hold 150 feet of hose. The grey powder coated metal finish is also very attractive & durable. The ease of operation could not be better. Until now, watering has been a major hassle. This cart makes using the hose & putting it away a snap!

Excellent Hose Reel
This hose reel is extremely well-built. It will probably last a lifetime. Shipping from the company was lighting fast. The instructions were first-rate; a rarity these days.