Accessories

Piece O Junk, Avoid....Dangerous Item
hard to push, that roller on back is unnessary, had to mow backwards, why they make electrics mowers out of cheap plastic, I don't know. brackets that go around front tires are cracked and wheels are wobbley and ready to fall off, impossible to assemble grass catcher box, (who tested that?), not real powerful, kept switching off...best thing is the Italian design, couldn't resist because it was so cute. Guess I'll get a grass hog something not as cute but more reliable

Couldn't agree more about the SWITCH!
It is small and it is light and yes it is toy like, but that wasn't the problem. The switch failed over and over. It is fundamentally a flawed design. Customer support is missing from the equation which makes the switch problem intolerable.

Worx worked for a month then quit.
If only I had read more of the one star reviews before purchase! I thought this would be the perfect mower for a retiring, petite lady with a very small yard! It would have been if it worked! Yes days after the 30 day warranty expired the machine stopped working. I took it to a reputable lawn mower repair shop and they found a spring was out of place they remedied that and I took it home to use. It started up but died after mowing just a little. I took it back to the repair shop and they informed me the switch was shot, so I had them replace it. The mower still would not start and on inspection it was found that the motor was burned out, the owner of the repair shop, said it was not worth fixing.

After an extensive amount of time searching for an Amazon customer service number, I finally found a toll free contact number. My first call to CS, I was advised that they would accept the return but they needed the order# and email address. Since I was at work, I said I would call back later with that information. My second call to Amazon CS, I was advised, Amazon would not do anything because the 30 day warranty had expired. I was advised to call the manufacturer. After waiting for this CSR to give me the contact number to pursue with the manufacutere, I was disconnected. I called a third time and asked to speak with a supervisor and the CSR tried to dissuade me from talking with a supervisor, but he did put me on hold. After holding 5 minutes, I realized I had wasted enough time trying to attempt resolution so I hung up. At that point I decided to call my credit card carrier to lodge a dispute.

Did I mention this was my first purchase from Amazon? My daughter has purchased many items in the past and has been very satisfied. Considering the bad experience to date with the product and Amazon customer service, this will most likely be the last time I purchase from Amazon. From reading other posts from customers that had similar issues with this model, Amazon should consider removing the item from its inventory.

Do not buy this mower!
Bought it in April, broke in June. Like alot of other people reviewing this product, the start switch broke. Bad design! Take it apart and you'll see.
Made in italy and as reliable as a fiat. I would hope with all the complaints a redesign has been completed by now. It does a great job on a flat, small yard. If you don't fit that criteria, electric isn't for you. at least not yet. My saving grace...I bought it at Costco! They took it back. Thank you Costco.

Plastic and NO customer Service from the manufacturer
If they would just consider CUSTOMER SERVICE at the WORX web site and by phone, this might now have been such a bad deal. Grass catcher that, well was created on paper to go together in two steps, but someone in China forgot to put it in English so anyone in the USA could understand it.

then there's the problem of ...Oh you bought it from amazon and not from our WORX website.....you must then contact Amazon, we sorry, but cannot help you. Lucky amazon has a good return policy. Dead battery righht off the bat, and it's not a replaceable one.

Now comes the really bad news.........WORX has released a new mower with a 17 amp motor WITH a replaceable battery ($200) from them for the battery, but the mower itself sells for just over $300.....figure that one out. The wheels are far better on the bigger mower, but it is a job to push, since it's not self propelled. Weight is about 80 pounds.

If you only have a 10x10 foot yard..........you caould make it without cursing.....otherwise go for the earthwise or another mower with CUSTOMER SERVICE.